FAQs Page

Frequently Asked Questions

Orders

How long will the order arrive?

The time frame of order delivery is divided into two parts:

●Processing time: 1-2 business days

●Shipping time: 3-8 business days (excluding weekends and holidays).

How can i change/cancel my order?

Since we want to send your items to you as quickly as possible, we are generally unable to make changes to an order after it's been placed. However, you can Email Us to check your order status.

Where is my order?

Upon shipment, package tracking information is sent to the email address associated with your order. If you didn’t receive a tracking number, or the tracking seems inaccurate, please Email Us.

My order never arrived, what should i do?

Please Email Us with your order number.

My package was marked as delivered, why did i not receive anything?

Sometimes, a package will be marked as delivered by the shipping carrier prematurely. If you receive the delivery email but have not received your package, here is what we suggest Auspost/ UPS/FedEx delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait 2-3 business day, as the package could have been marked as delivered by mistake, and will arrive the following day.

The product i ordered, does not fit, what can i do ?

To start your return or exchange of unworn, unwashed, undamaged items with tags attached, please Email Us for more specific assistance. For hygiene reasons, we cannot accept returns of underwear; please Email Us for assistance with fit or quality issues.

Can i exchange a product?

Non-Quality Issues: Within 30 days of receipt, unused products may be exchanged for reasons such as size mismatch, with the return shipping cost to be borne by you.

Quality Issues: If a product is damaged due to quality issues within the warranty period, please contact our customer service team for assistance. They will provide you with a solution that best suits your needs.

Wearable Pump

How to disassemble the breast pump?

Separate pump motor from main body.
Detach flange from milk collector.
Separate linker from milk collector.
Disassemble the linker.

Can I breastfeed on one side and pump on the other?

Yes. The modavista all-in-one design of the Wearable Breast Pump makes it so you can pump while you breastfeed your baby because there are no external cords, tubes, or dangling bottles to get in the way.

Can I move around while I pump?

Absolutely! The Wearable Breast Pump lets you move how you want to while you pump. The Wearable Breast Pump tucks into your bra so you can pump while you walk, multi-task, lean back, or relax. This makes everyday things like making breakfast or playing with your toddler totally doable. What you do while you pump is finally up to you.

Can I adjust the suction?

You sure can. The Wearable Breast Pump has different suction levels ( S39,S21&W2 all have 12 suction levels ) so you can easily adjust the suction to your own milk flow and pumping needs.

How to clean breast pump accessories?

*For best sterilisation, please clean and disinfect the pump before the first use.
It is a non-sterile product. Before cleaning and disinfection, please remove all accessories.

*Non-washable parts:
The pump motor contains electronics that should be kept dry. A clean, damp cloth can be used to clean the pump motor. Any other cleaning method will be classed as misuse under the warranty.

* Washable parts:
Valve/Linker/Diaphragm/Flange/Milk Collector

Supplies needed:
・Mild dish soap
・Clean dishcloth or soft brush
・Clean wash basin
・Clean water

Warning: Breast pumps are personal care items intended for a single user only and should never be rented or shared. Separate and wash all parts that come in contact with breast and breast milk immediately after use to avoid breast milk residue and prevent bacteria growth.

1. Rinse all separated parts that come in contact with breast and breast milk in 25-30 °C (77-86 °F) water to remove breast milk residue.

2. Once rinsed, parts that have touched the breast or breast milk should be placed in a clean wash basin used only for washing infant feeding equipment.
・Soak all washable parts in 40-60 °C (104-140 °F), soapy water for 3~5 minutes.
・Wash each part with a clean dishcloth or soft brush.
・Rinse all separated parts with clear water.

3. Place parts on a clean surface or towel.

・Allow all parts to air dry.
・Store dry parts in a clean, cool place when not in use.
・Do not store wet or damp parts.

Caution: Only use drinking-quality water for cleaning.

How to sanitise breast pump accessories?

Sanitise - Before first use and once per day

*For best sterilisation, please clean and disinfect the pump before the first use.
*Breast pump components that contact the breast and breast milk (flange, milk collector, linker, diaphragm, valve) can be hand-washed in the sink.

Precaution:
The pump body which houses the electrical components should be wiped down with a low-level disinfectant such as ethyl alcohol or isopropyl alcohol (70% - 90%).

Supplies needed:
・Clean pot for 100 °C (212 °F) water
・Clean water
・Tongs

Washable part to wash
・Flange
・Linker
・Diaphragm
・Valve

Warning: Breast pumps are personal care items intended for a single user only should never be rented or shared. Separate and wash all parts that come in contact with breast and breast milk immediately after use to avoid breast milk residue and prevent bacteria growth.

1.Wash hands thoroughly

2. Fill a pot with enough water to cover all parts.
Bring water to a boil.
Place parts in boiling water for 5-10 minutes.

3. Allow water to cool and gently remove parts from water with tongs.

4. Place parts on a clean surface and / or towel.
Allow all parts to air day.
Store dry parts in a clean,cool please when not in use.
Do not store wet or damp parts.

How often should I replace breast pump accessories?

Some breast pump accessories do need replacing regularly to maintain performance. If you notice that your pump seems to have lost suction, the first thing you should do is take a look at your parts, particularly the valves, and inspect for wear, fraying, or stretching and replace if needed.

Silicone accessories are recommended to replace your parts every 1-3 months;
Other accessories are recommended to be replaced according to usage

How to measure my breast pump flange size?

At Modavista, we provide a breastpump flange size chart. You can find the correct size through the chart.

Does the breast pump automatically shut down?

The S2 & W21 breast pump will automatically turn off after 20 minutes of use, and you can choose to turn it on again to continue using it. It can be used for 70-80 minutes after fully charged, of course it depends on the level you set.

The S39 breast pump will automatically turn off after 30 minutes.

Leak?

First of all, check whether the sitting posture is correct. The correct sucking posture is to sit sucking, lean forward 45 degrees, and keep the container upright after sucking. In addition, parts are also recommended to be replaced within 1 to 2 months.

Here’s how to troubleshoot Modavista’s leak problems:

(1) Leaking from silicone:

If the leak is coming from the edge of the silicone, your silicone might not be snapped in all the way. It’s also possible that your silicone is faulty or warped. **PLEASE NOTE** heat sterilising or placing Modavista washable parts in the dishwasher or microwave oven are not recommended.

(2) Leaking from motor or collection cup:

If the leak is coming from between the motor and collection cup, it’s possible that the collection cup and/or motor aren’t fully secured. Another possibility is that the collection cup is cracked and the pressure from the suction is overflowing through the crack.

The solution, keep the correct posture, and then stick it with tape

(3) Leaking from the milk pour hole:

If the leak is coming from the pour hole, make sure the silicone shield notch and the collection cup notch are aligned when snapping the pieces together. If the holes aren’t aligned, leaking is likely through the hole(s).

(4) Leaking from flange hole:

If the leak is coming from the flange hole, it could be caused by leaning back too far. It’s also possible that your duckbill needs to be replaced if the slit is opened and allowing milk to travel back up, and into the flange during strong movements.

Other tips:

take out the pump: Tilt it forward 45 degrees and take it out. If it is a nursing bra, it is best to untie the detachable clip. When there is enough space to take it out, it will not touch the silicone flange.
pour milk: flange entrance upward

No suction?

Step 1: If you are experiencing low suction, first check the valves and membranes: Separate the membranes from the valves. Inspect the valves and membranes for damage, including cracks, chips, holes, or tears, and make sure the pieces fit snugly and lie flat. If a part is damaged, discontinue use and purchase a replacement.

Please reassemble after checking

Step 2. Please check whether the flange size is appropriate. Not getting any milk when pumping is very often a sign of bad shield fit or positioning.

Step 3. please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked.

Pain?

The first step is to check whether the flange size is appropriate. If the flange is too large or too small, it will cause pain.

And then please try to adjust the models and suction levels. and before milking, warm the breast with a hot towel, massage to stimulate the areola, so that the breast is completely unblocked

Making a noise

When the motor is running, it is unavoidable that noise will be generated, which is normal.

Here’s how to troubleshoot Modavista’s squeak problems:

(1) Keep dry before use

(2) The accessories are not damaged

(3) Please make sure that all accessories are installed correctly

(4) Ensure that there is no gap between the breast pump and the breast (it is best to wear suitable nursing bra and adjust the size)

However, if your pump is still making noise, please contact us so that one of our team can solve the problem for you.

Sizing

How to find the right flange size?

Determine the diameter of your nipple. The standard flange size is often 24 mm, but you may need to select smaller or larger flanges based on your measurement.

Compare the diameter of your nipple to the available options.

Visit our Size Guide

How do I know what bra size I am?

Your body’s shape and size can change rapidly during pregnancy and nursing. Each Modavista product features a size chart to help you get the right fit, and our how to size guide page is also a great resource. For bras, we highly recommend measuring your underbust and bust before ordering. If you need additional fit assistance, please Email Us

How do i know if the bra fits me well?

There are several things to look for in determining a good fit:

-The bottom band should sit straight across the back. If the band rides up, check that the straps are a proper length. If the straps are fine, tighten the band or try a smaller band size.

-The bottom band should be snug, but comfortable. You should be able to run two fingers underneath the band. If you can fit more than two fingers, tighten the band or try a smaller band size.

-There should be no puckering in the cups. If there is extra fabric around the cups, try a cup size smaller.

-The breasts should not spill out of the cups or the sides. If the cups cut into the breasts, bulge at the top of the cups or spill at the sides, try a larger cup size.

-The shoulder straps should sit comfortably at the shoulder. Straps should be slipping off, nor digging into the shoulder.

-Visit our Size Guide

Do all of your products fit the same?

Our bras are unique in sizing, so it is strongly recommended that you check each size chart before you make a purchase.

Because we work with a variety of fabrics and silhouettes, each style has a different level of stretch and fit.

Though you may be a medium in one style, it’s possible that you may be a small or large in another style, so please size yourself accordingly.

How does my size change from pregnancy to nursing?

It’s likely that your band size will decrease after delivery to closer to what you were pre-pregnancy. At the same time, your cup size will likely increase one to two cup sizes once your milk comes in. Your breasts will continue to fluctuate in size as they alternate between filling up with milk and breastfeeding. Our bras-sized (small, medium, large, etc.) are designed to stretch to accommodate these fluctuations in your breasts.

Should I size myself even though I’m pregnant?

Absolutely! You should size yourself for a new bra when you’re pregnant, especially if you’re in any discomfort. Your body goes through a lot of changes when you’re pregnant and eventually, you’ll outgrow your regular bras. Our bras-sized (small, medium, large, etc.) are designed to stretch to accommodate the breast, rib, and belly growth during pregnancy.

Others

What is the difference between maternity bras and nursing bras?

Simply put, the main difference between maternity bras and nursing bras is that nursing bras provide easy breast access for breastfeeding, which may come in the form of drop-down or pull-away cups. Our nursing bras can be worn for both pregnancy and breastfeeding because they are designed with stretch in mind to accommodate the changes in the breasts and rib cage.

When do I need to buy a nursing bra?

The best time to buy a nursing bra is anytime you start to feel discomfort from your regular bra, or when you are preparing to breastfeed. This is especially true during pregnancy as your body experiences many changes, as early as the second trimester, which means you will eventually outgrow your regular bras.

How do I wash and care for my bras?

To ensure your bras last for as long as possible, follow these steps when washing them:

To prevent twisting and tangling, close all hooks and clasps before washing.
Wash with like colours – for example, beiges with whites and darks with blacks – to keep the colours true
We recommend handwashing in cold water. However, if you are using the washing machine, place your bras in a lingerie bag. To reduce fading and shrinkage, choose the delicate cycle and cold water
Avoid bleach as it causes fabrics to lose their stretch. If you really must use bleach, choose non-chlorine bleach.
To dry, hang it with the cups reshaped and the back hooked up. Avoid the dryer if possible, as dryer heat may damage the stretch
Please don’t iron your bra! The heat damages the elastic and changes the fit